Manufacturer’s Note to YOU, our Client: Hello! First, thank you so much for your interest in our products and for reading this note. We value honesty and transparency, therefore we make every effort to provide that to you, our Clients. We ask that if you have any questions, or if you aren’t happy with your purchase FOR ANY REASON, to please contact us directly and tell us about it. We want the chance to hear it from you and work to make you happy and make it right. Here below is the legal Manufacturer’s Warranty. Sincerely, The HPS team
Manufacturer’s Warranty Terms: Manufacturer, hereinafter “Manufacturer”. Home Studio Surface, hereinafter “Surface”. Buyer, hereinafter “Client”. Manufacturer’s Surface segments are warrantied for a period of 1 year from date of delivery to original Client. There is no other warranty expressed or implied. This Manufacturer’s Warranty guarantees this Surface against defects in material and workmanship at the point of manufacture. Warranty does not cover variances in patterns, textures or colors of the laminate top (variation of wood grain colors, textures and patterns are a normal part of working with wood and wood-based products). Warranty does not cover blemishes or chips smaller than 1/8″ x 1/8″. Warranty does not cover dried adhesive residue appearing on sides of Surface segments.Manufacturer will repair or replace at Manufacturer’s discretion any piece found to be defective; Manufacturer is obligated to do so for the original Client only. Manufacturer will not be responsible for any other damages. Manufacturer’s Warranty does NOT cover damage caused, whether in whole or in part, by abuse or misuse including outdoor use, normal “wear and tear” indoors, spills, accidents, faulty construction or unevenness of sub-floor or building, excessive dryness or humidity, excessive temperatures or fluctuations, or any other use or method for which the Surface is not designed. Online, verbal, and printed descriptions of the Surface, including 3D models and life-sized samples, furnished by Manufacturer are for the sole purpose of identifying the product. No warranty has been implied or expressed that the product would conform to those descriptions, models, or specifications. Manufacturer disclaims any warranty of fitness for any particular purpose whatsoever with respect to the products being sold, and Client acknowledges that he or she is not relying on the Manufacturer’s skill or judgment to select or furnish product suitable for any particular purpose. There are no other warranties, expressed or implied, that extend beyond the conditions described herein nor any contracts executed herewith.
Please read carefully before making your purchase.
All orders made through this online store are considered custom orders, made as requested by Buyer (you). All orders are NON RETURNABLE and CANNOT BE CANCELLED once payment is received, due to the custom and made-to-order processes involved.
In consideration of the purchase, delivery, and installation/assembly of the Home Studio Surface, I as the Buyer hereby release and hold harmless HomePoleStudios.com LLC and its agents from any liabilities and claims arising from Home Studio Surface delivery, assembly, installation, or usage. I agree that I will never prosecute or in any way aid in the prosecuting of any demand, claim or suit against HomePoleStudios.com LLC, and any officer, agency, or any employee acting officially or otherwise, for any loss, damage or injury to my person or property that may occur as a result of delivery, assembly, installation, or usage of Home Studio Surface.
With regard to shipping and delivery, I understand that my item will not ship until payment in full is received for my item and its shipping services. I understand that the cost of shipping is not included in prices listed, unless otherwise specified. I understand that production time is estimated (but not guaranteed) to take 6-8 weeks, as all items are custom-made.
INSPECTION AND ACCEPTANCE: Claims for damage, shortage or errors in shipping must be reported within one (1) day following delivery to Buyer. Buyer shall have seven (7) days from the date Buyer receives any products to inspect such products and services for defects and non-conformance which are not due to damage, shortage or errors in shipping and notify Seller, in writing, of any defects, nonconformance or rejection of such products. If such inspection is performed, it must take place prior to any alteration or installation of the products. After such seven (7) day period, Buyer shall be deemed to have irrevocably accepted the products, if not previously accepted. After such acceptance, Buyer shall have no right to reject the products for any reason or to revoke acceptance. Buyer cannot return products without a return material authorization (RMA) number. Returned products must be in original shipping cartons or equivalent. Buyer must return all products, freight prepaid, as specified in the RMA and pay for any restocking charges.
LIMITED WARRANTY: HPS will transfer to Buyer any Product warranties and indemnities authorized by the manufacturer, including any transferable warranties. HPS warrants the Products will conform to the manufacturer’s specifications. HPS MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED. HPS MAKES NO WARRANTY OF MERCHANTABILITY, FITNESS FOR PURPOSE OR NON-INFRINGEMENT. WARRANTY IS VOIDED: By exposure of products to heat above normal ambient temperatures, such as in processes of welding or powder coating. Exception is made for use of product in an elevated temperature environment: (1) Where prior testing shows that laminating adhesive has performed satisfactorily, and (2) Where operating temperature has not exceeded tested limits. This warranty applies only to Product that is properly installed using accepted standard industry procedures. The conditions of any tests shall be mutually agreed upon and HPS shall be notified of and may be represented at, all tests that may be made.
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